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Contact our compassionate team for inquiries or to schedule an appointment. We're here to support you and your loved ones.

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Frequently Asked Questions

Answers To Commonly Questions

Is the Clinic accepting new patients?

Yes, we are able to schedule most new appointments within 1-3 weeks, depending on urgency of care.

Communicating with our Providers

Dr. Lewy-Alterbaum always welcomes your questions and will address your concerns just bear in mind that our practice Endocrine Partners maintains strict privacy rules according to HIPAA guidelines. Our providers cannot practice medicine via e-mail. Email or fax may not be used for discussing medical problems or making emergency prescription requests. Patients should have a primary care provider to address concerns in the event that our providers are not immediately available. If you need to speak with a provider, it is always best to make an appointment by calling the front desk staff. If you don’t need an appointment and would like to speak to the doctor please leave a message with the front desk and the doctor will call you when available. If your condition requires immediate attention please call 911.

What are the policies and procedures with prescription refills?

All prescriptions will be called in within 48-72 hours. refills may be called to the front desk staff. Please leave the name and telephone number of the pharmacy of choice. If a patient has missed a follow-up appointment, the patient may need to make an appointment in order to receive refills.

What to expect on your first visit?

Check In: New Patient Survey, Photo ID and Insurance Cards, Email address, Emergency contact, Best contact information, including email and telephones numbers, Hippa form and Release of information form.Vital signs: Weight, BMI, Height, Blood Pressure, Temperature Summary and brief discussion of Medical History Discussion of your symptoms and reason for visit.Physical ExamTreatment Plan: Fit to your specific case.Tests Results: Blood/Laboratory, Imaging, Scans, Ultrasound as needed. Prescription Medications: Oral, Injected, TopicalLifestyle changes: Nutrition, Exercise, Emotional support tailored to your specific health need.Monitoring Progress: As needed according to your needs and specific situation. Our goal is to create the most well-rounded experience for each patient in order to optimize their endocrinologic health.

Failure to Cancel and Missed Appointments:

Our practice makes every effort to accommodate all patients and we know nowadays we all live very busy lives, this is why our Clinic's calendar automatically sends e-mail and automated phone reminders (cell phone numbers are used first) of scheduled appointments. Please make sure you provide the Clinic with a working e-mail address and a preferred telephone number. If a patient needs to cancel an appointment for Monday, we would prefer that it is done by Friday, however, we will accept cancellations left on the answering machine by Sunday.Failure to cancel an appointment will incur a $50.00 fee. Exceptions must be discussed with Practice Manager.

Medical Records Transfer Policy:

The Clinic requires a Medical Record Form for each patient record release or transfer. There is a $1 per page fee for medical records that are printed for patients to pick up. There is no fee for medical records released or transferred to your doctor's office of choice via fax or electronically.

Contact Us


954-967-0778 (Fax)

9720 Stirling Road, Bldg C, Suite 111

Cooper City, Florida 33024